FAQ

Explore answers to all you questions about our collections, shipping details, returns, and more in this section

ORDER

How To Track My Order ?

Once your order is processed, you’ll receive an email with a tracking number. This allows you to check the status of your package as it makes its way to you.

Is It Possible To Cancel My Order ?

We offer you the opportunity to cancel your order maximum 24 hours after purchase.

Can I Edit My Order After Placing It ?

Yes, you may request changes to your order. Please contact us at store.aw@outlook.com as soon as possible. Note that if your order has already been processed, we may not be able to fulfill your request.

SHIPPING

Is Worldwide Shipping Available ?

We’re working on expanding to worldwide shipping! For now, please refer to our Shipping Policy to see which countries we currently deliver to.

When Can I Expect My Order To Ship ?

We aim to ship all orders within 2-5 business days. However, please note that this timeframe may vary due to factors such as increased demand, stock availability, or national holidays. We appreciate your patience and understanding in case of any delays.

What Are The Shipping Times For My Order ?

From the time we ship your order, estimated delivery times are as follows:
- United States & Canada: 7-10 days
- UK: 5-10 days
- Europe: 5-12 days
- Australia & New Zealand: 7-12 days
Please note that actual delivery times may vary due to customs processing, public holidays, or unforeseen delays with the carrier.

RETURNS & REFUNDS

How Do I Return Or Exchange My Item(s) ?

We offer a 14-day money-back guarantee from the date your order is delivered. To qualify, returned items must be unworn, undamaged, and include original packaging and tags. For return instructions, please contact us at store.aw@outlook.com and include your order number.
Please note that Alexandra Westbrook reserves the right to reject refund requests based on sizing issues. We strongly advise customers to review our sizing chart before making a purchase to ensure the best fit.

Am I Responsible For The Cost Of A Return ?

Customers are responsible for paying for their own shipping costs for returning their item.
If you are shipping an item over $75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What Is The Estimated Time For A Refund To Be Processed ?

Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be credited back to the original payment method used for the purchase.

Didn't Find Your Question ?

Our customer service will be happy to help you. Please fill out our contact form below for any questions.